This is Saurabh Jangid from Themesoft.
Kindly share your updated resume at email@example.com
Job Title: ServiceNow Administrator
Location: Waltham, MA
Duration : Long Term
GC and Citizen and TN
Role: Client is looking for ServiceNow admin candidates with 4-6 years of experience, who have sound production support experience. Candidates must have excellent communication as this is the only role in production support team from onsite. Candidates must have worked in onsite-offshore model in the past.
Key skills required for the job are:
- ServiceNow - SaaS (Mandatory)
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
- Minimum work experience: 8+ Years
INC 500 Fastest Growing Company
Mobile: 469-249-3595 | Saurabh.firstname.lastname@example.org
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