Monday, March 30, 2015

Avaya Call Center Engineer at Providence, RI ::: Phone & Skype


This is Saurabh Jangid from Technology Resource Group Inc.

You can reach me at 408-709-1760 ext 984.

kindly share your Updated Resume At


Title : Avaya Call Center Engineer

Location : Providence, RI

Duration : 6+ Month

GC and Citizen

Requirements & Responsibilities:

  • 11+ Years plus in contact center telephony, with predominant focus on Avaya contact center technlogies.
  • In-depth familiarization with he following areas is required
    • Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Routlet, ATT Business Direct.
    • AES Server maintenance and troubleshooting relating to connectivity to PBX and other equipment including Verint, CTI and ICM
    • Knowledge of ICM where it relates to call routing and PBX / CMS connectivity
    • VOIP
  • Support of CLANs, Medpro boards Accountabilities:
  • Respond to user trouble tickets related to call center within service levels.
  • Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process.
  • Build Toll Free number routing plans and terminations in ATT RouteIt application as well as manage call control routing of Toll Free numbers across enterprise through ATT Business Direct.
  • Build, test and support of Call Center Disaster Recovery plans
  • Provide support to all IP phones, IP softphones and vpn phones
  • Manage installation and maintenance of Avaya ACD hardware and software.
  • Coordination/monitoring of vendor maintenance requests and activities.
  • Maintain user profiles for CMS Supervisor as well as provide training and support to CMS Supervisor users.
  • Coach junior and standard Telecom analysts
  • Perform VAL manager backups of all announcements, record and export announcements when requested.
  • Work with communications carriers and technicians to resolve carrier problems.
  • Provide high level technical support for Analysts as needed
  • Daily health checks on all call center related systems ; monthly backups to CMS and verification of scheduled archiving jobs.
  • Fully document call routing, messaging and project plans. 



Saurabh Jangid

Technical Recruiter

 Technology Resource Group Inc.

3736 Hills-dale Court Santa Clara, CA 95051

 Office:  408-709-1760 , Ext: 984  | Fax: 408-884-2409

Email:  | Web: 

Gtalk:   trg.saurabh  | YIM :   saurabh4jangid

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