City police chief Datuk Pahlawan Zulkifli Abdullah said they want to improve communication with foreigners as the language barrier is proving to be major problem.
"Since a large number of our tourists are from China and the Middle East, we will make it a priority to hire those who are fluent in Mandarin, Arabic and English. These policemen will be deployed at tourist spots to assist tourists who encounter problems while visiting the city," said Zulkifli.
He said the police is also providing a variety of language courses for its personnel.
Zulkifli was speaking to reporters after a dialogue session with the Malaysia Tourism Federation (MTF) held recently to discuss difficulties faced by agencies dealing with tourists. Among the solutions offered was to appoint a liaison officer who can be contacted by tourist agencies when officers at police stations are of no help.
"For a start, we will organise the dialogue session monthly to discuss a variety of problems faced by the agencies. I believe most of the problems occur due to the lack of communication. Hopefully, we can find solutions for the problems as soon as possible," said Zulkifli.
He added there was a decline in the crime rates as compared with last year with 11 per cent and 22 per cent in general crime and street crime, respectively as of May 5.
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